eq333 — Terms and Conditions

General Information and Definitions

eq333 is an online casino and sports betting platform that provides entertainment gaming services for users in Bangladesh. These terms and conditions ("Terms") apply to the use of the eq333 website (https://eq333.cam) and all its services.

1.1 Key Definitions

• "Platform" — The eq333 website, mobile version and all associated services.
• "User" or "Member" — Any person who holds a registered account on eq333.
• "Wallet" — The virtual funds held in each member's account.
• "Bonus Funds" — Additional money granted as a promotion, which cannot be withdrawn before wagering requirements are met.
• "Real Money" — Actual funds deposited directly by the user.
• "Wagering Requirement" — The condition requiring a specified number of bets to be placed before a bonus can be withdrawn.

In these Terms, "we", "our" or "eq333" refers to the entity operating the platform. "You" or "user" refers to the member.

Eligibility and Age Requirement

The following eligibility criteria are mandatory to open an account on eq333 and participate in any gaming activity:

• You must be 21 years of age or older. This service is open only to those aged 21 and above.
• You must access the platform from a device with a valid internet connection.
• All information you provide must be accurate, complete and up to date.
• You may have only one account in your name.

2.1 Age Verification

eq333 reserves the right to verify the age of its members. If requested identity documents are not provided in time, the account may be temporarily suspended. If a minor (under 21 years of age) opens an account using false information, the entire balance of that account will be forfeited and the account will be permanently closed.

Account Registration and Verification

3.1 Registration Process

To register on eq333, users must provide accurate personal information, including full name, email address, mobile number and date of birth. We reserve the right to close any account registered with false information.

3.2 One Person — One Account

Each user may maintain only one account. If multiple accounts are found belonging to the same person, all accounts and their deposited funds will be forfeited. This rule also applies to multiple accounts operated from the same IP address or device.

3.3 Account Security

It is your sole responsibility to keep your account password and login details completely confidential. You are fully responsible for any activity carried out from your account. If your login details are lost or you suspect they have been stolen, notify our support team immediately.

3.4 Identity Verification (KYC)

To ensure security and prevent fraud, eq333 reserves the right to verify a member's identity at any time. Any one of the following documents may be required:

• National Identity Card (NID)
• Passport
• Driving Licence
• Proof of bank or mobile banking transaction

Withdrawal processing may be placed on hold until verification is complete.

Deposit and Withdrawal Policy

4.1 Deposit Rules

The following conditions apply when depositing funds on eq333:

• Minimum deposit amount: ৳100 (per method).
• Accepted payment methods: bKash, Nagad, Rocket, Upay and bank transfer.
• Only deposits from payment accounts registered in your own name will be accepted.
• Deposits through third parties are strictly prohibited.

4.2 Withdrawal Rules

The following conditions must be met for a successful withdrawal:

• Minimum withdrawal amount: ৳1,000.
• Withdrawals are generally processed within 15 minutes to 2 hours.
• Withdrawal funds will be sent back through the same method used for the deposit.
• All active bonus wagering requirements must be met before withdrawing.
• We reserve the right to hold withdrawals until identity verification is complete.

4.3 Transaction Limits

In line with security and policy guidelines, eq333 reserves the right to set daily or weekly transaction limits on any account at any time. If a transaction appears suspicious, it will not be processed without additional verification.

Bonus and Promotion Terms

5.1 Welcome Bonus

The eq333 welcome bonus is a 100% match bonus on the first deposit, up to a maximum of ৳15,000. A 25x wagering requirement must be met to withdraw this bonus.

• Each member is eligible to receive the welcome bonus only once.
• If the wagering requirement is not met within the specified time after claiming the bonus, the bonus will be cancelled.
• Winnings from bonus funds cannot be withdrawn before the wagering requirement is met.
• Using the same bonus across multiple accounts or from the same device is strictly prohibited.

5.2 General Promotion Terms

The following general terms apply to all promotions and bonus offers:

• eq333 reserves the right to change, suspend or cancel any promotion.
• Bonus funds cannot be withdrawn directly; withdrawal is only possible after the wagering requirement is met.
• If an attempt is made to obtain a bonus through fraudulent means, the account will be closed.
• Detailed terms for each promotion will be listed separately on that offer's page.

5.3 VIP Program

The eq333 VIP program has 5 tiers — Bronze, Silver, Gold, Platinum and Diamond — with weekly cashback available at each tier:

• Bronze: up to 0.2% weekly cashback.
• Silver: up to 0.3% weekly cashback.
• Gold: up to 0.5% weekly cashback.
• Platinum: up to 0.6% weekly cashback.
• Diamond: up to 0.8% weekly cashback.

VIP tier upgrades depend on the member's activity and participation on the platform. eq333 reserves the right to change VIP benefits at any time.

Gaming Rules

6.1 Fair Play Guarantee

eq333 uses internationally certified Random Number Generators (RNG) to ensure the outcome of all games. The platform is secured with SSL encryption and ensures fair play.

6.2 Technical Errors

Any transaction or game result caused by a technical error or system issue will be considered void. In such situations, eq333 may decide to restart the game or refund the bet.

6.3 Service Interruptions

Services may be temporarily unavailable due to maintenance, upgrades or unforeseen circumstances. eq333 is not liable for any losses arising from such interruptions.

6.4 Validity of Bets

A bet will only be considered final once the system has successfully confirmed it. In the event of an incomplete bet due to network issues, the bet amount will be returned to the user's wallet.

Prohibited Activities

The following activities are strictly prohibited on the eq333 platform:

• Money laundering or any form of financial fraud.
• Using bots, automated software or any hacking method to gain an advantage in games.
• Using multiple accounts to claim bonus benefits.
• Operating an account using a third party's identity.
• Attempting to harass or defraud other members.
• Attempting to gain unauthorised access to any eq333 system or network.
• Creating or operating an account using a false identity or fake information.

If any of the above activities are proven, all balances in the associated account will be forfeited and the account will be permanently closed, and legal action may be taken where applicable.

Account Suspension & Closure

8.1 Account Closure by eq333

In the following circumstances, eq333 reserves the right to temporarily suspend or permanently close any account without prior notice:

• If these terms and conditions are violated.
• If evidence of fraudulent activity is found.
• If identity verification fails or false information is provided.
• Upon instruction from legal or regulatory authorities.

8.2 Account Closure by Member

Any member may voluntarily close their account. To do so, email our support team at: [email protected]. If any outstanding wagering requirements are not met before account closure, bonus funds will be cancelled; however, the real money balance may be withdrawn.

8.3 Self-Exclusion

As part of responsible gaming, members can activate temporary or permanent self-exclusion for themselves. For more information on this, please visit our Responsible Gaming page.

Limitation of Liability

To the maximum extent permitted by law, eq333 bears no liability for the following:

• Any loss in games or transactions due to internet connection disruption.
• Issues arising from the failure of third-party services (such as payment gateways).
• Account information being stolen due to the user's own negligence.
• Service disruption due to natural disasters or unavoidable circumstances.

eq333's maximum liability for any specific incident is equal to the amount of that transaction. eq333 will not provide any compensation for money lost in gaming.

Privacy & Data Protection

eq333 places the highest importance on protecting members' personal information. All our data processing is secured through SSL encryption technology.

• We do not sell members' personal information to third parties.
• Documents collected for identity verification are used for that purpose only.
• To learn about our complete privacy policy, please read the Privacy Policy page.

Changes to Terms

eq333 reserves the right to modify these terms and conditions at any time. Changes will take effect from the date they are published on the website.

• For significant changes, members will be notified via email or through a notice on the platform.
• If you continue to use the platform after updated terms have been published, you will be considered to have accepted the new terms.
• If you do not agree to the new terms, you may close your account and withdraw your real money balance.

We recommend that you visit this page regularly so that you stay informed about the latest terms and conditions.

Contact & Support

For any questions or complaints regarding these terms and conditions, please contact us:

• Live Chat: Direct support in Bengali is available 24/7.
• Email: [email protected]
• Service Hours: Around the clock (Bangladesh Standard Time, UTC+6).

Our support team is always ready to resolve any of your issues quickly and effectively.