eq333 Privacy Policy
eq333 treats the protection of your personal information as its top priority — this policy clearly describes what information we collect, how we use it, and what your rights are.
eq333 is a trusted online gaming platform serving players in Bangladesh. We believe that transparency about information and respect for privacy are the foundation of a trustworthy relationship with our users. In this policy, we clearly explain every aspect of how we manage your information.
When you register on the eq333 platform, log in, or use any of our services, you come under this privacy policy. Our platform is protected by SSL encryption technology and your personal information is stored with the highest level of security.
What Information We Collect
1.1 Information You Provide Directly
When you create an account on eq333 or use our services, we may collect the following information:
- Full name and date of birth (for age verification)
- Email address and contact details
- Username and password (stored in encrypted form)
- Payment-related information — such as your bKash, Nagad, Rocket, or Upay number (used solely for processing transactions)
- National ID card or passport details for identity verification
- Bank account details (applicable for deposits and withdrawals)
1.2 Automatically Collected Information
When you visit our site or use the platform, our system automatically collects certain technical information:
- IP address and device identification details
- Browser type and version, operating system
- Time and date of site access, session duration
- Pages visited and navigation patterns
- Information obtained from cookies and similar tracking technologies
- Gaming activity, betting history, and platform usage patterns
1.3 Information Received from Third Parties
For the purpose of security verification and fraud prevention, eq333 may sometimes collect identity verification information from trusted third-party providers. This information is used solely as part of the applicable security procedures.
How Your Information Is Used
eq333 uses your personal information only for the following legitimate purposes:
- Account Management: To create, activate, and maintain your eq333 account.
- Payment Processing: To securely complete deposit and withdrawal transactions.
- Identity Verification: To confirm the user's age (21+) and identity and to prevent fraud.
- Customer Support: To respond to your questions, complaints, or requests for assistance.
- Responsible Gaming: To identify problematic gaming behavior and provide necessary support.
- Platform Improvement: To conduct analysis in order to further improve the user experience.
- Marketing Communications: To inform you about special offers, promotions, and updates with your consent (you may unsubscribe at any time).
- Legal Compliance: To comply with applicable laws and regulations.
Cookies and Tracking Technologies
3.1 What Are Cookies?
Cookies are small data files that your browser stores on your device when you visit our site. These files help personalise your experience on future visits and improve the performance of the site.
3.2 The Cookies We Use
- Essential Cookies: To maintain login sessions and ensure core functionality — these cannot be disabled.
- Functional Cookies: To remember your preferences and settings, such as language selection.
- Analytics Cookies: To collect information about site usage and improve our services.
- Security Cookies: To prevent fraudulent activity and unauthorised access.
You can disable non-essential cookies by changing your browser settings, though this may limit some features of the site.
Information Sharing and Disclosure
4.1 Circumstances for Sharing Information
eq333 may share your information in the following limited circumstances:
- Payment Providers: Information necessary for processing transactions with bKash, Nagad, Rocket, Upay, and banking partners.
- Identity Verification Services: With trusted providers to confirm valid age and identity.
- Technology Partners: IT service providers essential to the operation of the platform.
- Legal Authorities: With regulatory bodies or law enforcement authorities pursuant to a court order or valid legal process.
All third-party partners are bound by strict confidentiality agreements and are required to use your information only for the specified purpose.
4.2 In the Event of Business Changes
If eq333 undergoes a merger, acquisition, or sale of assets, user information may be transferred. In such circumstances, we will notify you in advance and inform you of the new policy.
Data Security Measures
5.1 Technical Security
eq333 uses industry-standard security technology to keep your information safe:
- 256-bit SSL/TLS encryption — active during all data transfers
- Encrypted password storage — no one can view your password directly
- Firewalls and intrusion detection systems
- Regular security audits and vulnerability testing
- 24/7 monitoring for suspicious activity
5.2 Administrative Security
Alongside technology, we also ensure data security through organisational measures:
- Only authorised personnel may access personal information
- A minimum necessary access policy is followed for each staff member
- Regular security training and awareness programmes
- Staff and contractors bound by strict confidentiality agreements
- A rapid response process for data breach incidents
Data Retention Period
eq333 retains your personal information only for as long as necessary. The following factors are considered when determining the retention period:
- Active Accounts: All relevant information is retained for as long as your account remains active.
- Closed Accounts: Even after an account is closed, certain information may be kept for a specified period to meet legal obligations.
- Transaction Records: Financial transaction history is retained in accordance with regulatory guidelines.
- Identity Verification Documents: Retained for a specified period to fulfil legal requirements.
Once the necessary period has passed, we securely delete or anonymise your information so that identification is no longer possible.
Your Rights
As a user of eq333, you have the following rights over your own information:
You may request a copy of the information we hold about you at any time.
You may request correction of any inaccurate or incomplete information on your account.
You may request deletion of information that falls outside our legal obligations.
You may object to the use of your information for specific purposes, including marketing communications.
You may request to receive your information in a structured, machine-readable format.
In certain circumstances, you may request that processing of your information be temporarily suspended.
To exercise these rights or for any questions, contact us at [email protected]. We generally respond to your request within 30 days.
Protection of Minors' Information
eq333 is an adults-only gaming platform. Our services are intended solely for those aged 21 and above. We never knowingly collect or process information from minors.
We have age verification measures in place during the registration process. If we become aware that a minor has opened an account, we will immediately close that account and delete the associated information.
If you believe that a minor's information is present in our system, please notify us immediately at [email protected].
Third-Party Services
The eq333 platform may integrate software from Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and other game providers. These third-party providers have their own privacy policies and may collect certain technical information in accordance with their own policies.
eq333 is not responsible for the privacy practices of third parties. We recommend reviewing the privacy policies of game providers before interacting with them.
Policy Changes and Updates
eq333 may update this privacy policy from time to time. The policy may be revised based on changes to our services, new legal obligations, or user feedback.
For any significant changes, we will notify you in the following ways:
- Displaying a notification when you access the platform
- Sending a notification to your registered email address
- Updating the "Last Updated" date at the top of this page
Continuing to use the site after any changes means you have accepted the new policy. We recommend visiting this page regularly.
Contact Us
If you have any questions or concerns about this privacy policy, or if you wish to exercise your rights, please contact our privacy team. We provide support in Bengali and treat every request with care.
Our privacy team generally responds within 30 business days. For urgent matters, you can also reach us via 24/7 live chat.
Privacy Request
Email us for access to, correction of, or deletion of your information